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FAQs

Q: What is DSL?
A: DSL (digital subscriber line) is an always-on internet connection that uses the same regular wiring as your telephone service. All of the same internet resources that you enjoy with your dial-up modem connection are available, but the difference is the speed!

Q: How do I signup for DSL?
A: To sign up to receive TotelCSI's DSL service, feel free to call Totel at 1-888-580-2208. We will check to make sure DSL is availible in your area and work through the process of signing you up.

Q: Will I need to install special wiring?
A: No. The vast majority of homes and businesses will not need special wiring, as DSL works over the same lines that carry your telephone service.  A dedicated jack will be installed to improve the connection.

Q: How fast is DSL compared to dial-up?
A: DSL is capable of speeds up to 7.1mbps, or about 100 times faster than a 56k modem.

Q: How much bandwidth will I need?
A: A household with multiple devices (phones, tablets, laptops, game consoles and video streaming devices) may be connecting multiple devices to the internet at once.  If you fit this profile, you will probably need more bandwidth.  Saturating a network with many devices at once makes it seem like your speeds are slow when actually the household is maxing out their bandwidth.

Q: How do I change my password?
A: To change your password, call our 24/7, toll-free support number at 1-866-30-TOTEL. Our Technical Support Representatives will ask you to provide proof that you are the owner of the account for security, and then will change your password to whatever you would like it to be.

Email Settings
& Guides

The following information may be used when configuring your e-mail client to send and receive e-mail with your TotelCSI account.
To enlarge an image - simply click anywhere on the picture.

INCOMING Server: mail.totelcsi.com or totelcsi.com 
INCOMING Server: mail.totelcsi.net or totelcsi.net
IMAP Port: 143 (SSL: 993)
OUTGOING Server: mail.totelcsi.com or totelcsi.com
OUTGOING Server: mail.totelcsi.net or totelcsi.net
 
If you are using an alternate ISP or mobile device you can use the following for SMTP Server: mail.totelcsi.com or totelcsi.com
Server: mail.totelcsi.net or totelcsi.netPort: 587 SMTP auth enabled (plaintext) Username is full email address. 

TotelCSI
Support

Technical Support - 1.866.30.TOTEL or 918-535-2208
Support by E-mail - support@totelcsi.com
Billing Questions - 1.888.580.2208

WiFi 101 -
Router Placement

WiFi 101 -
Bandwidth

Checklist For
Telephone Trouble

  • Unplug all telephone equipment that also requires electricity to work (cordless phones, satellite dish, computers, answering machine, security system, etc.) Also check for cracks or worn places in your base cord.

  • If your telephone has no problem now, plug the equipment in one at a time starting with a standard telephone because one bad telephone can cause every telephone to have trouble.

  • If your telephone still has a problem, take a standard telephone to the NID and plug it into the test jack. The NID is a small box usually on or near the outside wall of your home. You may need a screwdriver to take the cover off the NID. Please do not do this during a thunderstorm.

  • If your telephone has no problem; the problem is in your house wire. You may call us or repair the problem yourself. If you have inside wire maintenance there may not be a service charge to you for the repair visit. If you have done some wiring for yourself, please make sure it has not been chewed by pets, is not cracked or frayed, and has not been exposed to the weather.

  • If your telephone still does not have dial tone, please contact

Totah Communications, Inc. at
1-888-580-2208.

Inside wire maintenance is only $0.70 per month; this covers all of the wiring in your house, if it is done to code. This does not cover telephones. Telephone maintenance is available starting at $2.00 per month for one phone but this does not cover specialty phones.